If you are not satisfied with your product you can return it within 15 days of purchase date. All you need to do is email us at askme@hanhoousa.com and obtain a RMA number. Next you will mail the package back to us (sorry we do not pay for return shipping) at 15507 S. Normandie Ave. #311 Gardena, CA 90247. Please ship it in a well padded box or envelope as to prevent damage to the product. The RMA number must be written on the outside of the package and on a note inside as well. Once we receive the return we will inspect the product, process the RMA and you will receive your credit within one billing cycle.